STORE POLICY

At Soc Media Genius, we pride ourselves on providing clear, effective, and tailored digital marketing services. Our service policy ensures a smooth, transparent experience for our clients. Below is an outline of our key policies:

1. Clear Service Agreement
Each service we provide is detailed in a written agreement, which includes the scope of work, deliverables, timelines, and pricing. We make sure you understand exactly what to expect from the start. This ensures there are no surprises—just results.

2. Transparent Pricing
We are committed to providing transparent and fair pricing. All costs will be clearly outlined before any work begins, and we do not charge hidden fees. Should any adjustments be necessary during the service period, we will inform you in advance.

3. Commitment to Quality
We take pride in offering high-quality services that deliver measurable results. From social media management to digital strategy, we ensure each task is executed with care, creativity, and efficiency. If the quality of our work does not meet your expectations, we will work with you to make the necessary adjustments.

4. Service Modifications
We understand that business needs can evolve, and flexibility is key. If you wish to modify the scope of a service after the project has started, we will work with you to accommodate your new requirements. Any changes will be reflected in a new agreement or an amendment to the existing one.

5. Collaboration and Communication
We believe that collaboration is the key to success. Throughout the service process, we will maintain open lines of communication. You can expect regular updates, status reports, and the opportunity for feedback. We value your input and ensure your voice is heard throughout the project.

6. Timely Delivery
We respect your time. All deadlines will be clearly set in the service agreement, and we are committed to delivering our services on time. If there are any delays due to unforeseen circumstances, we will notify you promptly and provide an updated timeline.

7. Customer Feedback and Revisions
Your satisfaction is important to us. If at any point during the project you feel the work is not aligned with your expectations, we welcome your feedback and will make revisions accordingly. Our goal is to ensure the final product meets your needs and goals.

8. Payment Terms
Our service payments are structured based on the type of service and project scope. Payment terms are outlined in the agreement, and we accept multiple payment methods. We offer flexible payment plans where applicable. All invoices must be settled within the agreed-upon period to ensure continued service delivery.

9. Cancellation and Refund Policy

• Cancellation: If you wish to cancel a service, please notify us as soon as possible. If the service has already begun, we will assess the work completed and issue an invoice for the services provided up to that point.

• Refunds: Due to the customized nature of our services, refunds are not generally offered. However, if a service does not meet the agreed-upon quality or expectations, we will work with you to find a resolution.

10. Confidentiality
We are committed to protecting your privacy and confidentiality. All information shared with us during the service process is treated with the utmost care and will not be shared with any third parties without your explicit consent.

11. Continuous Improvement
We are always seeking to improve and evolve. Feedback is crucial to our growth. If there’s anything you feel could be improved or changed in our service delivery, we encourage you to share it, and we’ll incorporate it into future projects.